Virtual Care | Baylor Scott & White Health

Virtual care from the comfort of your home

Virtual care, also known as telehealth, gives you access to high-quality, convenient care from Baylor Scott & White providers you trust, 24 hours a day. From your smartphone, tablet or computer, MyBSWHealth allows you to schedule online doctor appointments, get virtual care via video or eVisit, send private messages to your providers and get quick answers to pressing health questions—all on your schedule.

Woman sitting in her living room, holding a tablet as she consults with a virtual care provider about her symptoms

Benefits of telehealth

Virtual care, also called telehealth or telemedicine, gives you access to a healthcare provider without having to travel to their office. You can do virtual visits at home, work, a loved one’s house or any other stationary location with Wi-Fi or a cell signal.

Virtual care is not only convenient, but it also:

  • Allows you to see a provider without having to take time off work
  • Helps you avoid childcare and elder care issues
  • May cost less than an office visit, depending on the type of virtual care you use
  • Prevents the spread of illness while sitting in a waiting room
  • Saves you travel time and expense

Comprehensive services

You can use virtual care for dozens of reasons, including treatment for an illness, a prescription refill, help to manage a chronic condition, and more.

Expert care

No matter which virtual care platform you use, your care will be overseen by a credentialed Baylor Scott & White provider.

Choose the care option that’s right for you

Care can be available where you need it. Baylor Scott & White Health offers several virtual care services, including 24/7 options.

 
These options require a MyBSW account. Don't have one? Don't worry! It takes just a few minutes to sign up and you're on your way to the convenient care you need.

24/7 eVisit

Answer a few questions to get a treatment plan within one hour — no appointment needed.

  • Cold, flu, COVID-19, allergies or sinus issues
  • Common adult female issues
  • Common eye and mouth problems
  • Stomach problems
  • Skin and nail problems

Cost: $40 per visit (estimated)

Hours: Available 24/7

Wait time: Begin 5-10 min questionnaire, response within 1 hour

Account required: Yes

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24/7 Video visit

See and speak to an on-call provider at your convenience using any camera-enabled device, anytime.

  • Cold, flu, or sinus issues
  • Upset stomach
  • Headache
  • Minor aches and pains
  • Rashes

Cost: Varies by insurance network

Hours: Available 24/7

Wait time: Approximately 60-90 min wait for 15 min (avg.) length of visit

Account required: Yes

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Virtual doctor visit

Connect with your doctor or specialist from the comfort of home, using a phone, tablet or computer.

  • Good for routine/follow-up appointments
  • Address health concerns that don’t require a physical exam
  • Discuss symptoms or chronic conditions
  • Prescriptions and refills
  • Answers to questions about ongoing care

Cost: Varies by insurance network

Hours: Varies on provider schedule or availablity 

Wait time: Varies on provider schedule or availablity

Account required: Yes

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Not feeling well? Check your symptoms with our online symptom checker.

Our Symptom Checker is designed to help you make better decisions about what level of medical care (if any) is needed.

Check your symptoms now

Woman lying on a couch, smiling at her mobile phone while scheduling a telehealth visit online