Ways to contact us
There are several different options for contacting patient billing, please select the option that best fits your needs.
By phone
Speak to a customer service representative anytime Monday to Friday from 8:00 AM - 5:00 PM.
Central Texas (Temple/Killeen/Waco, Austin/Round Rock, the Brazos Valley and the Hill Country)
- Toll-free number: 1.800.994.0371
North Texas (Dallas Fort-Worth Metroplex)
- Local number: 214.820.3151
- Toll-free number: 1.800.725.0024
By email
Have questions about patient billing or financial assistance?
In person
By mail
Send us your completed application along with your supporting documentation to:
Baylor Scott & White Health
ATTN: Financial Assistance Program Application
301 N Washington Ave
Dallas, TX 75246