How it works
In just a few steps in the MyBSWHealth app, you can be connected to healthcare providers who can help you determine what care you need—virtual, primary or urgent care, or the emergency room.
Help Me Decide is a free service offered through MyBSWHealth. If you have insurance, your standard insurance benefits apply once you are guided to either virtual or in-person care.
24/7 hours to fit your life
Help Me Decide is a 24/7 service that combines automated responses with live chat support from nurses. If you need to book an appointment with a provider, our scheduling teams have daily extended hours to assist you.
Scheduling specialists
Schedule an appointment with a provider based on your health needs.
- Monday – Friday, 7:00 AM – 9:00 PM
- Saturday – Sunday, 9:00 AM – 7:00 PM
Outside of these hours, you will have access to self-scheduling options or can request a response from a scheduling specialist when they are next available.
Frequently asked questions
Technical help
Have technical questions or need help with the app? Our MyBSWHealth help desk is available Monday – Friday, 7:00 AM – 6:00 PM. Call 855.691.0180 for app support.
Visit other MyBSWHealth help topics.
Healthcare decisions made simple
Not feeling well? Help Me Decide takes the guesswork out of where to go for care.