Skip the waiting room. Get treatment now with virtual urgent care—24/7
When you or someone in your family isn’t feeling well, you want care quickly. With MyBSWHealth, you can access virtual urgent care providers 24 hours a day, seven days a week, 365 days a year.
MyBSWHealth connects you to Baylor Scott & White Virtual Urgent Care providers who can see patients in Texas aged 2 or older. You have the option of communicating with our providers using face-to-face virtual visits (using a camera on your smartphone, tablet or computer) or questionnaire-based eVisits, both available anytime, day or night.
What can be treated during an online urgent care visit?
You can receive care for many conditions through virtual urgent care, including:
- Allergies
- Eye, ear and mouth pain
- Head lice and tick bites
- Lower back pain
- Minor headache
- Respiratory infections, such as colds, COVID-19 and the flu
- Skin and nail concerns
- Sprains and strains
- Stomach concerns
- Common adult female problems, including urinary tract infections, yeast infections and mastitis
Please keep in mind that some conditions, such as headaches, lower back pain, and sprains and strains, cannot be treated during an eVisit and may require a video visit or in-person care .
Additional services available through online urgent care
You can also use virtual urgent care video visits and eVisits for prescription medications and refills, such as:
- Asthma inhalers
- EpiPens
- Medication to prevent illness after flu exposure
- Travel medications
When to go to the emergency room instead
Telehealth urgent care options are not appropriate for emergencies. Call 911 if you are experiencing a medical emergency, such as an overdose, a stroke or symptoms that require immediate attention, including chest pain, seizures and difficulty breathing.
Getting ready for your online urgent care appointment is as easy as 1-2-3
Here are some tips to ensure a successful video visit:
- Make sure your device is plugged in or fully charged before your visit.
- Use the MyBSWHealth app or Google Chrome on your computer or tablet for the best experience.
- Make sure you have a reliable Wi-Fi connection.
- Have headphones available if you need privacy or audio assistance.
- Choose a private, well-lit space where you’re less likely to be interrupted.
- Be in a stationary location rather than walking around or driving in a car.
- If prompted, allow your camera and microphone to access the app.
- If the appointment is for a minor, parental or guardian presence is required for the visit.
Having trouble?
- If you’re having trouble accessing virtual urgent care, ensure you have a strong Wi-Fi or cell signal.
- Try restarting your device or using a different device (smartphone, computer, etc.).
- For video visits, make sure you have completed the eCheck-In, as this is required for the Launch button to appear.
If you’re still experiencing issues, contact MyBSWHealth Patient Technical Support at 855.691.0180.