Fast access to trusted medical advice, without an appointment
eVisits give you fast access to trusted medical advice for many common symptoms without the need to schedule an appointment or even turn on your camera. You’ll complete a short, self-guided questionnaire about your symptoms in MyBSWHealth and receive a response from a Baylor Scott & White provider within an hour.
No appointment is needed, and eVisits are available 24/7—including weekends and holidays—so you can always get the quick, convenient care you need.
What can be treated through an eVisit?
You can use an eVisit to receive care for many common symptoms and conditions, including:
- Cold, flu, allergies or sinus issues
- Common adult female issues
- Common eye and mouth problems
- Skin and nail problems
- Stomach problems
- Swimmer’s ear
- Refills: EpiPen and asthma inhaler
- Travel medication
What to expect during an eVisit
To begin your eVisit, you’ll complete a short, self-guided questionnaire about your symptoms. The questionnaire should take no more than 5-10 minutes.
Your questionnaire will be reviewed by a Baylor Scott & White provider. You’ll receive a response—including any treatment recommendations and next steps—within an hour, even on weekends and holidays.
Based on your responses, the provider can also prescribe medication. If you need medications, you’ll be able to choose your preferred pharmacy to send in your prescription.
How to schedule an eVisit
You don’t have to schedule an appointment for an eVisit. You can start an eVisit through MyBSWHealth at any time, 24 hours a day, seven days a week. To begin an eVisit:
- Open your MyBSWHealth app or log in to your online account.
- Select Get Care.
- Select 24/7 virtual care.
- Choose eVisit.
- Follow the prompts to complete the questionnaire.
- Plan to spend about 5-10 minutes completing the questionnaire.
Having trouble?
If you’re having trouble with your eVisit, try the following:
- Confirm you have a strong Wi-Fi signal.
- If possible, try a different device (smartphone, computer, etc.).
- Restart your device.
If you need technical support while completing your eVisit, call MyBSWHealth Patient Technical Support at 855.691.0180.
Frequently asked questions
More ways to connect for virtual care
Don’t delay getting quality care. Baylor Scott & White offers a wide variety of telehealth appointment options. Contacting a provider has never been easier.
View all telehealth servicesVirtual doctor visit
You can schedule an appointment with your regular provider or specialist through MyBSWHealth and have the same face-to-face experience you would have during an office visit.
Message your provider
The Digital Evaluation & Management service within MyBSWHealth lets you send secure, private messages to your healthcare provider for non-urgent medical concerns.
24/7 Virtual Urgent Care
Baylor Scott & White Virtual Urgent Care provides care 24/7 through video visits and eVisits for minor illnesses and injuries for those 2 years and older in the state of Texas.